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I changed my mind
How do I cancel my plan?

Fill out the form and we will solve it together.

PAX Assistance has a "cooling-off" button that will allow you to cancel your service in case you haven't traveled.

You will receive our response via email within 72 business hours.

  1. 1. Enter your information: Fill out the form if you are the beneficiary of a PAX plan and provide any information you feel is important.
  2. 2. Attach your digital invoice: It is a digital purchase receipt for your PAX plan. You can attach it in .pdf or .jpg formats.
  3. 3. We will contact you: We will be reviewing your request and if it is approved, we will reach out to you for your reimbursement.

Request Details

Complete the form and we will get in touch within 72 business hours.

Pax Assistance ยท Contact

Reach us by WhatsApp or phone

Choose the right channel to get help faster. We prioritize WhatsApp for quick support and also provide phone lines for customer service and assistance.

24/7 Assistance Emergencies and immediate support, all day every day. Chat on WhatsApp
Sales Quotes, plans, and commercial advice. Chat on WhatsApp

Main channels

We organize contacts by type of need so every person reaches the right team without detours.

Available 24/7

Immediate assistance

For emergencies, incidents during your trip, or when you need help right away.

WhatsApp +1 (316) 375-0144

If you're traveling and need urgent help, use this channel first.

Sales

Sales and quotes

Product information, sign-ups, renewals, and sales advice.

WhatsApp sales WhatsApp sales

See the per-country sales lines in the section below.

Frequently asked questions

Which channel is recommended for emergencies?
For an urgent situation during your trip, use the 24/7 Assistance channel on WhatsApp first. We'll reply right away.
What do I do if I'm outside the country?
Use the international numbers listed below or message us on WhatsApp. All numbers work from abroad.
Can I buy a plan over the phone?
Yes. Call any of our sales lines or get a quote online on the homepage.