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I changed my mind
How do I cancel my plan?

Fill out the form and we will solve it together.

PAX Assistance has a "cooling-off" button that will allow you to cancel your service in case you haven't traveled.

You will receive our response via email within 72 business hours.

  1. 1. Enter your information: Fill out the form if you are the beneficiary of a PAX plan and provide any information you feel is important.
  2. 2. Attach your digital invoice: It is a digital purchase receipt for your PAX plan. You can attach it in .pdf or .jpg formats.
  3. 3. We will contact you: We will be reviewing your request and if it is approved, we will reach out to you for your reimbursement.

Request Details

Complete the form and we will get in touch within 72 business hours.

Main Channels

We organize contacts by type of need so that each person reaches the right team without hassle.

Available 24/7

Immediate Assistance

For emergencies, incidents during the trip, or need for help at the moment.

WhatsApp +1 (316) 375-0144

If you are traveling and need urgent help, use this channel first.

Commercial

Sales and Quotations

Product information, contracting, renewals, and commercial advice.

Sales WhatsApp Sales WhatsApp

Check the sales lines by country in the section below.

Before contacting us
Have this information on hand so we can assist you more quickly.

What information do I need to request assistance?
Voucher number or PAX ID or identification document, full name, location, contact phone number, and a brief description of what happened.
What channel should I use if I can't communicate via WhatsApp?
You can check the available assistance phone numbers according to the country from the link below.
Do I need to purchase PAX before starting the trip?
Yes, it is important that you purchase your PAX assistance before leaving your country of residence to avoid any service waiting period.

Learn More

View all sales lines View all assistance numbers
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