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24/7 Traveler Assistance

PAX Support Numbers

If you are traveling and need help, call or message via WhatsApp to any of the assistance lines. Support available 24 hours a day, 365 days a year.

Assistance Lines Worldwide

Direct numbers by country and region. Available 24/7 from landline, mobile, or WhatsApp.

Frequently Asked Questions about Assistance

Do the assistance lines operate 24/7?
Yes. All assistance lines are operational 24 hours a day, 365 days a year. If you are traveling and need help, call or message at any time.
What should I do if I can't find a number for my country?
Call the Miami number or any nearby country number. If you have internet access, the fastest way is to message us on WhatsApp at +1 (316) 375-0144.
Are the calls free?
The numbers marked as Toll Free are free from the indicated country. The rest are charged as an international or local call according to your operator.
Do I need the PAX ID for assistance?
It is not essential, but having it handy speeds up the assistance. If you don't remember it, we can look you up by name and document.

Main Channels

We organize contacts by type of need so that each person reaches the right team without hassle.

Available 24/7

Immediate Assistance

For emergencies, incidents during the trip, or need for help at the moment.

WhatsApp +1 (316) 375-0144

If you are traveling and need urgent help, use this channel first.

Commercial

Sales and Quotations

Product information, contracting, renewals, and commercial advice.

Sales WhatsApp Sales WhatsApp

Check the sales lines by country in the section below.

Before contacting us
Have this information on hand so we can assist you more quickly.

What information do I need to request assistance?
Voucher number or PAX ID or identification document, full name, location, contact phone number, and a brief description of what happened.
What channel should I use if I can't communicate via WhatsApp?
You can check the available assistance phone numbers according to the country from the link below.
Do I need to purchase PAX before starting the trip?
Yes, it is important that you purchase your PAX assistance before leaving your country of residence to avoid any service waiting period.

Learn More

View all sales lines View all assistance numbers
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