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I changed my mind
How do I cancel my plan?

Fill out the form and we will solve it together.

PAX Assistance has a "cooling-off" button that will allow you to cancel your service in case you haven't traveled.

You will receive our response via email within 72 business hours.

  1. 1. Enter your information: Fill out the form if you are the beneficiary of a PAX plan and provide any information you feel is important.
  2. 2. Attach your digital invoice: It is a digital purchase receipt for your PAX plan. You can attach it in .pdf or .jpg formats.
  3. 3. We will contact you: We will be reviewing your request and if it is approved, we will reach out to you for your reimbursement.

Request Details

Complete the form and we will get in touch within 72 business hours.
24/7 Assistance Emergencies and immediate care throughout the day. Message on WhatsApp
Sales Quotations, plans, and commercial advice. Message on WhatsApp

Main Channels

We organize contacts by type of need so that each person reaches the right team without hassle.

Available 24/7

Immediate Assistance

For emergencies, incidents during the trip, or need for help at the moment.

WhatsApp +1 (316) 375-0144

If you are traveling and need urgent help, use this channel first.

Commercial

Sales and Quotations

Product information, contracting, renewals, and commercial advice.

Sales WhatsApp Sales WhatsApp

Check the sales lines by country in the section below.

Before contacting us
Have this information on hand so we can assist you more quickly.

What is the recommended channel for an emergency?
For an urgent situation during your trip, first use the 24/7 Assistance channel via WhatsApp. We will respond immediately.
What should I do if I am outside the country?
Use the international numbers listed below or message us on WhatsApp. All numbers are valid from abroad.
Can I purchase a plan by phone?
Yes, contact any of our sales lines or quote online on the main page.

Learn More

View all sales lines View all assistance numbers
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